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joel_peasley_285d9f
Contributor ⭐️⭐️
June 13, 2018
Released

Customer Success Plan Edit Functionality for External User

Related products:CS Success Plans & Customer Goals
  • June 13, 2018
  • 11 replies
  • 176 views
Success Plans are a great way to track where you are at on a project. My team feels that if the success plan were more interactive they could get better updates from the customers that they are working with. The goal would to be to share Success Plan portal for a specific customer to a group of users. This would then allow them to create new success plans and reprioritize existing success plans. It also would give them the ability to check things off in specific Success Plans

    11 replies

    Helper ⭐️⭐️⭐️
    January 6, 2020

    Hello Everyone!

    Happy to announce that your request has been considered and included as part of the release. CSMs can now collaborate directly with their customers using Success Plans. This enhancement helps CSMs assign Objectives/Tasks to People(External), assign permissions and share Success Plans with them so that they can directly make changes in the Plan using the shared link.

    You can find the relevant information in our Release Notes.

    This feature is implemented in only NXT version.

    Thanks for posting!