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Customizable navigation bar with dropdown for external links

Related products:CC Community
  • September 5, 2024
  • 8 replies
  • 44 views
E

Hi,

We're currently implementing Gainsight Communities and would love the ability to create a dropdown menu in the navigation bar for quick access to external resources like our partner portal, blog, etc.

Right now, it seems that adding a dropdown with external links requires building a fully custom HTML menu, which doesn't dynamically adjust if we make changes to the community structure. This limitation makes it less flexible and harder to maintain.

It would be great to have more user-friendly options to customize the navigation menu, especially with a simple dropdown for external links that can adapt to structural changes in the community.

Thanks for considering this enhancement!

EB

8 replies

Sudhanshu
  • Sudhanshu
  • Gainsight Product Manager
  • September 4, 2025
New Idea→Open
jvdc
  • jvdc
  • Helper ⭐️⭐️⭐️
  • September 11, 2025

yeah there is script option that has been floating around, but indeed, would love non-code option!

dawn.wayland
  • dawn.wayland
  • Contributor ⭐️⭐️⭐️
  • February 10, 2026

Would anyone have an idea where the ‘script option that has been floating around’ may be?  I would like to try and test this out.  We would also like the ability to create more dropdowns using external links and custom page links within the community.

jvdc
  • jvdc
  • Helper ⭐️⭐️⭐️
  • February 10, 2026

I think ​@olimarrio can hook you up with it?

atwhite
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  • atwhite
  • Helper ⭐️⭐️
  • February 10, 2026

​@dawn.wayland We made a custom menu as well, and I’d be happy to answer questions and share what I can if it’s helpful.

olimarrio
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  • olimarrio
  • Gainsight Employee ⭐️
  • February 12, 2026

Hey ​@dawn.wayland & ​@jvdc 👋,

We are implementing this in the coming weeks so you can create custom dropdown with no code, alongside the ability to personalise the menu through our widget visibility functionality depending on what Segment a community member belongs to.

Using custom code is an option but it requires some technical resources depending on the complexity of what you want to build and could require maintenance so I’d recommend waiting for the native functionality. Stay tuned! 

atwhite
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  • atwhite
  • Helper ⭐️⭐️
  • February 12, 2026

​@olimarrio This is great to hear! We’d love to ditch our custom-coded menu if something native is on the way. 

We currently use custom roles to determine what people have access to. We love the widget visibility functionality, but find that permissioning by segment isn’t as precise as additive permissions by role. Is there any consideration being given to role-based visibility for the menu?

    dawn.wayland
    • dawn.wayland
    • Contributor ⭐️⭐️⭐️
    • February 12, 2026

    ​@olimarrio thank you so much for the update.  Looking forward to seeing it!

    I also agree with ​@atwhite on this. 

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