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Contributor ⭐️
September 5, 2024
Released

Customizable navigation bar with dropdown for external links

Related products:CC Community
  • September 5, 2024
  • 17 replies
  • 194 views

Hi,

We're currently implementing Gainsight Communities and would love the ability to create a dropdown menu in the navigation bar for quick access to external resources like our partner portal, blog, etc.

Right now, it seems that adding a dropdown with external links requires building a fully custom HTML menu, which doesn't dynamically adjust if we make changes to the community structure. This limitation makes it less flexible and harder to maintain.

It would be great to have more user-friendly options to customize the navigation menu, especially with a simple dropdown for external links that can adapt to structural changes in the community.

Thanks for considering this enhancement!

17 replies

olimarrio
Gainsight Employee ⭐️
Gainsight Employee ⭐️
February 24, 2026

Thanks for sharing ​@atwhite, it’s definitely helpful - I will feed this back to our Product team so they can take this into account and figure out how we can address this.

In the meantime, I’m pleased to let you all know that we have just released the ability to configure segment visibility and dropdown lists in the mega menu 🙌

You can check out the release notes here.

​@jvdc ​@dawn.wayland ​@atwhite ​@EBrozio 

 

jvdc
Expert ⭐️
February 24, 2026

​@olimarrio amazing, this is great, thank you for the update!

dawn.wayland
Contributor ⭐️⭐️⭐️
February 24, 2026

​@olimarrio thank you so much.  Likely user error here but I for the life of me do not see the ‘dropdown’ toggle in Custom pages on my mega menu.  Am I doing something wrong?  Do I need to create a case?

olimarrio
Gainsight Employee ⭐️
Gainsight Employee ⭐️
February 25, 2026

Hi ​@dawn.wayland 👋,

So you can set up these custom dropdown and configure widget visibility for the mega menu across your community rather than particular custom pages.

For example on the Gainsight Community I can add a dropdown menu and then add dropdown menu items by clicking on the ⚙ symbol:

Please let me know if this makes sense or if you have any questions.

dawn.wayland
Contributor ⭐️⭐️⭐️
February 25, 2026

​@olimarrio makes total sense, but I am not able to see it and I believe it is because we ‘hid’ the drop down with CSS originally.  Does that make sense?  Assume we need to unhide it if we want to ‘play’ with this.

 

Sudhanshu
Gainsight Product Manager
March 12, 2026

​@dawn.wayland I can see the dropdown functionality available in the mega-menu widget on your instance (not sure if the CSS has been removed in the time you last posted). Some custom work is definitely impacting UX for the sidepanel. 

I will mark this idea as released, please feel free to respond if the issue still persists for you. We will be happy to help further.

Sudhanshu
Gainsight Product Manager
March 12, 2026
Open→Released