Customizable NPS and CSAT ranges

Hi,

At the moment, NPS and CSAT questions in surveys are locked into specific value ranges:

NPS has to be 0-10

CSAT has to be 1-5

There are lots of studies out there about the validity of using different scales (IE 1-7 for CSAT, 0-10 for CSAT, 1-5 for NPS, 1-7 for NPS, etc). Right now, we can’t use anything except the Gainsight defaults.

It would be great to be able to change the scale for these questions in surveys to meet company guidelines. As it stands, companies can’t import/use their non-”1 to 5” CSAT data (and therefore are locked out of paid features like CX Center/C360 CSAT Widget/etc) unless they transform/change our data and lose fidelity to meet the 1-5 requirement.

Thank you!