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darkknight
Expert ⭐️
October 26, 2022
New Idea

Data Dependencies: Include Real time Rules details

Related products:CS Data Management & Integrations
  • October 26, 2022
  • 12 replies
  • 182 views

I have recently set up several real time rules and I just discovered that they do not show up in Data Management, Data Dependencies.
 

When will RTR get integrated such that we can identify where there are field dependencies among them?

12 replies

TMaier
Helper ⭐️
October 26, 2022

Yikes! This could cause some BIG problems unless it’s resolved.

bradley
Expert ⭐️
October 26, 2022

This is the request I should have made months ago, @darkknight to the rescue!

darkknight
Expert ⭐️
January 27, 2023

@anirbandutta not sure which product team this would go to, but may we get this to the right folks? thx!

Jeff Kirkpatrick
anirbandutta
Expert ⭐️
January 30, 2023

Let me look up the team and try to get an acknowledgement.

It's an opportunity for engagement
darkknight
Expert ⭐️
September 18, 2023

@anirbandutta @rakesh any status on this?

Jeff Kirkpatrick
darkknight
Expert ⭐️
March 20, 2024

I just got hit by this AGAIN. 

Missed a RTR that had a dependency on a field we were changing the values for and it created a recurrent vacating of the field value.


@Kenneth R may you help get some PM eyes on this? Thank you

Jeff Kirkpatrick
Kenneth R
Expert ⭐️⭐️
March 21, 2024

Hi @darkknight - I’m checking with the teams.

darkknight
Expert ⭐️
April 25, 2024

@Kenneth R any update?

Jeff Kirkpatrick
Stuart
Helper ⭐️⭐️
April 26, 2024

+1 on including RTR in dependency checks.  There are other areas of Gainsight that aren’t included in dependency checks (looking at you, playbooks..) - I think dependency checks across the platform as a whole could do with some tlc.

romihache
VIP ⭐️⭐️⭐️⭐️⭐️
July 23, 2024

Thank you, submitted a ticket for this issue and it was suggested to post an idea and found this one that is 21 months old 😵. RTRs are not considered dependencies by Analyzer either and this limitation is not called out anywhere in the documentation...I was told in the ticket that “I have also requested our product team to update the same in the documentation to avoid any future confusion" but leaving these caveats here just in case somebody else encounters this gap.

PS: I’m updating the ticket with the link to this idea 



 

Continuous improvement is better than delayed perfection