Data Designer :: Picklist Values for String Case Field Return as ID Values

On behalf of a customer,

     The use case occurs when an Admin wants to use a Picklist/Dropdown on a String Case Field in Data Designer. There is a limitation known by the Product Team, where in Data Designer we are returned ID Values instead of Strings from the Picklist, however in Rules Engine the functionality works as expected.

     The documentation states that the functionality should operate the same as it does in Rules Engine. Of course, this is not the case, as we have seen. As the team has stated this is on the Roadmap, it is highly desirable that the enhancement would be released as soon as possible.

     Please look into this with priority.

     Reference Document: Preparation Details in Data Designer - Gainsight Inc.

Regards,

Evan