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sarahmiracle
VIP ⭐️⭐️⭐️⭐️⭐️
October 31, 2023
New Idea

Decrease whitespace - show full rule name in rule chain screen

Related products:CS Rules Engine
  • October 31, 2023
  • 15 replies
  • 250 views

There’s so much room on the Rule Chain page, why can’t you show the full name of rules? We tag our rules with a version number, and not being able to see the version number in the list of the rule chain at-a-glance is really silly, especially when there’s the entire half of the page that’s not being used. These rule names are truncated unnecessarily.

Improve the admin experience and decrease whitespace by showing the full name of the rule in the rule chain page

 

15 replies

Padolfi
Contributor ⭐️⭐️⭐️⭐️
December 9, 2024

​@manu_mittal I don’t know who the PM is here, but can this please get addressed? Seems like it would be a very easy win.

 

 

I don’t know if there is an Idea around this same thing but for template selection in Advanced JO but it seems even easier. Whenever you select a long name it already starts showing the full length, so it is actually possible to set it like that from the get go

 

Padolfi
andybuchanan
Contributor ⭐️⭐️⭐️⭐️
February 28, 2025

This is just awful.  I could say the same.  Our rule names are often lengthly so we can reference a ticket number or something, then add some standardization stuff...we are likely near the limit on a number of them.  I don’t know why we are in 2025 and stuck with a width column when there is literally nothing else on the page, or anything that could ever go anywhere else on that page.

Andy
dayn.johnson
VIP ⭐️⭐️⭐️⭐️⭐️
May 22, 2025

How this has not been addressed yet? 
I hate to think the amount of time we waste hovering over things just to see the full name of something. Literally, the space used is just ¼ of the screen.
 

 


Please! 🙏

Naming conventions are required to circumvent subfolder limitations… long names (rules, email templates, etc.) then require hovering just to determine which asset is required!

And may I just note… not an issue in Advanced JO! Not only do we have the search bar – Advanced JO automatically puts the most recently modified templates at the top of the list!

Staff CS Content & Comms Manager, 2x Gainsight CS Ops Product Council Member
darkknight
Expert ⭐️
September 9, 2025

​@revathimenon may you please bring this to the appropriate PM’s attention and ask them to comment? 

To the PM:   I would think it should be relatively easy for Gainsight to work this in somewhere in the near term. 

All we’re asking for in this idea is to give more real estate to the rule names in Rule Chain setup.  Is there a reason this can’t be accomodated soon?
 

 

Jeff Kirkpatrick
bradley
Expert ⭐️
September 9, 2025

​@revathimenon may you please bring this to the appropriate PM’s attention and ask them to comment? 

To the PM:   I would think it should be relatively easy for Gainsight to work this in somewhere in the near term. 

All we’re asking for in this idea is to give more real estate to the rule names in Rule Chain setup.  Is there a reason this can’t be accomodated soon?
 

 

I recently added two of the wrong rules to a chain because I couldn’t see the full name and didn’t notice until the data seemed off.