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JKelley
Helper ⭐️
May 26, 2021
Released

Delegate Group Admin permissions to manage membership and group home page

Related products:CC Groups
  • May 26, 2021
  • 34 replies
  • 471 views

We have a large B2B community where we need to be able to delegate ongoing management/ administration of Groups to people other than full platform admins.  

Specifically, we need to be able to designate a superuser or other employee (or perhaps a custom role?) to administer aspects of the group experience.  Not necessarily initial creation of the group, but after that we need to delegate these activities to a Group owner or set of owners:

  • review membership applications / roster updates
  • update home page curated content widget and sticky topics
  • (Ideally) create articles within the group

 

34 replies

Kgastaldo
Helper ⭐️⭐️⭐️
May 27, 2021

Agreed! I have several group owners who only need these group permissions. I don’t have the mod seats to give them all permissions, so I end up approving people for their groups. Seems like this should be able to be done on the front end. 

Helper ⭐️⭐️⭐️
June 3, 2021
Updated idea status NewOpen
Helper ⭐️⭐️⭐️
June 3, 2021

Hello @JKelley and @Kgastaldo thanks you both for this idea. I'll leave this idea to gather some votes. 

mstruening
Helper ⭐️
June 3, 2021

Absolutely a great and needed idea!

security_lion
Helper ⭐️⭐️
August 12, 2021

Voted for this idea! Several tools have this functionality to allow for groups to assign group managers, leaders, admins, etc.

Helper ⭐️⭐️⭐️
August 16, 2021

Hello everyone, I'm researching a bit more this idea to understand better the needs around the group admin role aka the person to manage the group.

  • Who should get this role? ( End users, super users or/and employees with limited access to Control...)

 

  • Which of the below actions would you say a they should do:
  1. Create group and edit group details
  2. Add, invite, approve users to join the group
  3. Create events for group members
  4. Highlight topics or external content on the group detail page
  5. Notify members of groups of news by email
  6. @mention groups members in topics (in the way I mention @Marion Frecaut , I would mention @Groupmembers)
  7. Anything else?

 

  • Of these actions, which ones are the most important that they have. Feel free to order them from most important to least important. 

Thanks a lot for your input in this :)

@security_lion @Scott Baldwin @Aliya @Kgastaldo  @JKelley @Kseniya 

August 16, 2021

Any user should be eligible to be a group admin. In some groups I may have one, in others I may have many.

  1. No
  2. Yes
  3. Yes
  4. Yes
  5. Yes
  6. Yes
  7. Yes. Remove group users

Order of importance: 2, 4, 3, 6, 5, 7, 1

Kseniya
Contributor ⭐️⭐️⭐️
August 17, 2021

Hi @Marion Frecaut,  

For us it’s end-users mostly, top level community members. Sometimes we have several leaders per group.

As for functionalities: 

  1. Create group and edit group details - YES
  2. Add, invite, approve users to join the group - YES
  3. Create events for group members - YES, this is the must for us
  4. Highlight topics or external content on the group detail page - YES
  5. Notify members of groups of news by email - YES
  6. @mention groups members in topics (in the way I mention @Marion Frecaut , I would mention @Groupmembers) YES

 

Order of importance: 3, 4, 6, 1, 5, 2

Kseniya
Contributor ⭐️⭐️⭐️
August 17, 2021

As for order of importance: it isn’t that important to have ability for end user to create a group, but to edit its details mostly. In terms of creation it goes to the last place for us :blush:

JKelley
JKelleyAuthor
Helper ⭐️
August 20, 2021

Thanks @Marion Frecaut and everyone for inputs.  Our priorities notes below. 

  • Who should get this role? ( End users, super users or/and employees with limited access to Control...)  Most important for select Employees and Superusers, or perhaps that there is a custom role “group owner” we could assign people to. I don’t see us needing any to grant this to general end users. 

 

  • Which of the below actions would you say a they should do:
  1. Create group and edit group details NO or optional - not bad for Admins / CMs to be a gatekeeper here
  2. Add, invite, approve users to join the group YES, essential
  3. Create events for group members YES, essential
  4. Highlight topics or external content on the group detail page YES, essential 
  5. Notify members of groups of news by email  YES
  6. @mention groups members in topics (in the way I mention @Marion Frecaut , I would mention @Groupmembers)  YES
  7. Anything else?  Ideally create Articles in the group

 

  • Of these actions, which ones are the most important that they have. Feel free to order them from most important to least important.  Most  2 - 3 - 4 - 5 - 6 - 7 - 1  Least