Deleting Timeline Activities

This activity is created from CTA and it will be deleted from CTA Timeline only.

Hi,

To give more context, we are working towards solving use-cases like -
1. making it easy to edit/ delete activities from all places (e.g. activities created from CTA should be editable/ deletable from 360).
2. giving access to few users like admin, account owner, etc. to edit all activities of the account.

We will also think more about giving the ability to change activity types.

I will keep you posted as we make more progress in this direction.

Thanks,
Nitisha

Hi Nurah, Your point makes complete sense .I am changing this request into idea post .

Another use case to add to this is when a Timeline Activity (with Tasks) generates a new CTA in Cockpit, that if you delete the Timeline Activity it doesn't remove the CTA from Cockpit (Only deletes the task underneath the CTA). Or, if you delete the CTA from Cockpit, it doesn't delete the Timeline Activity that initially created the CTA.

It would be great if you could delete from one place and it deletes across the board. Right now, the I have to delete them in both the Timeline and in Cockpit. 

We can not delete CTA on deletion of Activity because CTA can contain tasks which are not created from Activity.
Activity is not deleted on CTA deletion because Activity has already happened and user might be interested to see in Timeline irrespective of CTA deleted or present.

Just so I'm 100% understanding this, as of today, only the Timeline activity creator him/herself can delete their activities? Meaning a Gainsight Admin for instance does not have the ability to delete activities on behalf of other CSMs? This seems to be the case after doing some testing, but I want to make sure I'm understanding correctly.

That's correct. 

Can we UNdelete an activity? Help! I accidentally deleted a post with valuable information. 

Hai Randy, Sorry, we can't undelete an activity. 

Another use case:
I just tested a new Email Assist template, which pushed the email to that Account's Timeline. I can't delete it.