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samuel_cummings
samuel_cummings
Contributor ⭐️⭐️
Aug 2, 2017 7:40 PM UTC
New Idea

Deletion via Rules Engine

Being able to delete from Objects in SFDC and MDA via the rules engine. We all understand that this is a risky feature to deploy. But there are some use cases that are compelling enough to warrant this request. Any please post your use cases below in the comments and like this post if you support this feature.

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      ana_rita_santos
      ana_rita_santos
      Contributor ⭐️⭐️
      Sep 27, 2018 2:08 PM UTC
      Any news about this feature?
      This is really needed!

      We are implementing a rule to load our Prospect Customers from Salesforce into Gainsight, whenever they have an opportunity at 90%.
      Loading is simple, we already have a rule for that, the issue comes when we want to remove those Prospect Customers from Gainsight if the opportunity is lost.

      Right now we cannot move forward with the rule implementation unless we have a way to "clean" the prospect accounts from Gainsight. :(

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        lila_meyer
        lila_meyer
        Gainsight Employee ⭐️⭐️⭐️
        Sep 27, 2018 11:41 PM UTC
        Hi Ana, I believe our Support team can recommend ways to remove the data, so you may want to reach out to them at support@gainsight.com. This is still not yet possible with rules.
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        Lila Krutel, Dir. Global Education Services
        ana_rita_santos
        ana_rita_santos
        Contributor ⭐️⭐️
        Sep 28, 2018 7:36 AM UTC
        Thanks Lila, I already did!
        The alternative is to use SFDC Data Loader, which is not an easy alternative for us, as we are not SFDC admins.
        And deleting one by one in the Customers tab, is also not a viable alternative.

        We will probably drop this requirement for now, as having all the prospects in Gainsight causes entropy.
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        hardik_mota
        hardik_mota
        Helper ⭐️
        Jul 23, 2020 5:32 PM UTC

        Hi Team, 

         

        Do we have this feature this year;’s roadmap? 

         

        Best,

        Hardik

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        Hardik
          Nalin
          Contributor ⭐️⭐️⭐️
          Aug 13, 2021 9:11 AM UTC

          Is there any plan of implementing this? This is very useful feature and has been openfor quite some time now

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          darkknight
          darkknight
          Expert ⭐️
          Oct 28, 2026 4:06 PM UTC

          This is a 9 year old request that is as valuable and necessary today as it was the day it was first created.

          ​@rakesh I would hope this would be on the roadmap BEFORE making record deletion capability available via MCP.

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          Jeff Kirkpatrick
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