Differentiate Subscribe / Unsubscribe button

Hi @Daniele Cmty, 

I understand your points above as to how the subscribe button can be a little confusing. I’m curious to hear if any other customers have the same thoughts or possible workarounds. If there are no viable workarounds, I believe this post should become an idea.

Since this is a great piece of product feedback, I will tag @Cristina here, so she can review your feedback. 

Hi @Jeanie Lee, thanks for getting back to me! feel free to turn it into an idea as you see fit.

Hello @Daniele Cmty I totallyunderstand your point. There could be indeed some confusion. 

I wonder if the colors here could help to make the current status a bit clear. In any case this can be improved. I will leave this idea to gather some votes. Thanks a lot for sharing this feedback. 

We have had quite a bit of feedback from our community members about this -- they don’t think there is enough difference in the two button states for clarity. 

I find it quite odd, and have to occasionally remind myself, that the star filled in = subscribed. I frequently click multiple times just to make sure it has taken affect. The fill on the star is not easy to discern and doesn’t really mean anything to me as an indicator. If the star changed to a checkmark that would be more useful, but I’d prefer the word to actually change to “unsubscribe.”  

My solution is waiting for the item I put on our marketing team’s backlog to somehow over write this with our own custom styling :( 

Hey @Laura D. thanks a lot for raising this. I totally agree and we actually have a ticket ready to make that change, as this is not great UX indeed. We are hoping to pick this up very short term . We will update the phrase to say "Unsubscribe". 

Here is recap of what to expect (FYI @Daniele Cmty ):

For similar reasons, we used the phrasing tool to change Subscribe to “Get Email Updates.” 

Relatedly, I added this idea. 
 

Yeehaw!
Thank you so much @Marion Frecaut - the prototype in the screenshot is exactly how I would have wanted it 😊

@Marion Frecaut - this is perfect, we’re looking forward to the update!!