We enabled Journey Orchestrator to Timeline for our Renewal Reminder emails and confirmed that the Timeline Entries are being added successfully to the C360 Timeline for the account.
The ‘Automated Program’ Timeline actives do not display on the Global Timeline. I confirmed with Support that the Automated Program activities will only show on the 360 for the Relationship or Company and NOT the Global Timeline view.
This makes it more difficult for our Retention Specialists and CSMs to filter the Global Timeline to see a list of all accounts who received the Renewal Reminder email in the desired timeframe. Instead, they need to go into the individual accounts or drill into Email Analytic dashboards for the list of accounts.
