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lila_meyer
lila_meyer
Gainsight Employee ⭐️⭐️⭐️
October 25, 2019
Parked

Display count and list of members subscribed to each category

Related products:CC Notifications & Subscriptions
  • October 25, 2019
  • 6 replies
  • 93 views

Our old community platform allowed us to see the count of members who were following each category as well as the list of users. This was useful to understand how many of our customers we were potentially reaching with our announcements/posts, and which customers still needed to be onboarded to community. 

For example, we launched a new category this year for a new product. We were tracking the number of subscribers on a monthly basis and working to drive that up as a measure of our community engagement success. 

I’d like to see this data available on our insided community at least for admins. 

    6 replies

    Maayan K
    Maayan K
    Contributor ⭐️⭐️⭐️⭐️
    July 26, 2022

    please!

    I am directing my customers to get their release notes on the platform and I have no clue if it’s working or not, completely blind!

    In the sweet spot between Tech & Biz I ride
      Laura D.
      Contributor ⭐️⭐️⭐️
      July 27, 2022

      I have a similar need as Maayan - I’d like to know if anyone is subscribed to our Product Updates section and who, if so. 

        rsilvano
        rsilvano
        Contributor ⭐️⭐️
        September 21, 2022

        This type of visibility is really important to the work that Zapier is building- as we need to be agile with creating dynamic member lists, having the ability to see who has engaged with a page that we set up is very important. 

          danvers
          Helper ⭐️
          September 22, 2022

          Adding a +1 to what @rsilvano said. Also, we have a lot of conversations around the best way to structure our Q+A forums and having this data would allow us to make more informed decisions around information architecture. 

          Having it available in the API would be a useful first step, that way we can pull the data into other software that we use. 

            Gainsight Employee ⭐️
            deepan
            Product Manager
            June 22, 2026

            Thanks for sharing this idea and we will plan to improve this metric information on the UI  next year. we dont have plans for this year due to other priority and we are parking this idea for now

              Gainsight Employee ⭐️
              deepan
              Product Manager
              June 22, 2026
              Updated idea statusOpen→Parked
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