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Contributor ⭐️
April 11, 2023
New Idea

Display names/due dates for nestled tasks in CTA Playbooks in Google Calendar

Related products:CS Cockpit & Playbooks
  • April 11, 2023
  • 2 replies
  • 55 views

Currently, only the due date for the entire CTA Playbook displays in Google Calendar using the integration, but would be more helpful if the names/due dates for each nestled task inside of the CTA were generated as calendar events. 

2 replies

bradley
Expert ⭐️
September 13, 2023

This goes all the way back to the Horizon Cockpit redesign where we initially lost Task view (and IMO the re-implementation of that is still lacking) and had to really work to get it back. 

If I’m a CSM, the calendar, cockpit, or wherever my CSM related details show up needs to answer this one question: “When is the next thing due?”. 

Not showing that information and showing the latest possible due date for a group of activities does not answer that question.

darkknight
Expert ⭐️
September 14, 2023

💡 This is exactly right. If I have a CTA with 10 tasks, all with different due dates, syncing the CTA-only based on its overall due date is semi-pointless.

There should at least be a user-selectable option  that if a CTA has tasks, the tasks sync as calendar entries and if there are no tasks sync the whole CTA.

 

Jeff Kirkpatrick