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spencer_engel
spencer_engel
Expert ⭐️
January 6, 2022
New Idea

Document all the limitations that exist in Gainsight in one easy-to-find spot

  • January 6, 2022
  • 14 replies
  • 308 views

We admins need a single document that contains all the known limitations (and instructions for how to increase, if applicable) within Gainsight’s platform.  I know @sdrostgainsightcom and I pushed for this a few months ago when I was still at Gainsight, and I think it’s just as relevant as ever.

 

For example, 

  • A Data Design can only contain 50 fields (but if you need more, contact support).
  • A Rule can only contain a maximum of 15 total tasks. 
  • A Dashboard is capped at 20 (maybe 25? - see, this is why we need this...) reports.
     

And so on. This would be so massively helpful and would almost certainly deflect countless hours of tickets/questions from Gainsight’s support and CS teams, respectively. Please consider prioritizing this.

    14 replies

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    sakumar
    sakumar
    Helper ⭐️
    May 12, 2022

    Sure @neelam_mukherjee I will work on it and update here once the system limits doc is ready.

    A Suresh Kumar - Senior Technical Writer- Gainsight Technical Communication
      anirbandutta
      anirbandutta
      Expert ⭐️
      May 12, 2022

      There is even precedent for something like this on the SFDC edition, though it is limited to data management. I didn’t find a link for an NXT equivalent.

       

      I also think there’s a few underlying issues that make the lack of something like this more of a problem than it needs to be:

      1. The platform itself really feels like 5 different teams are working on it, both from a UI/UX perspective as well as an overall architecture perspective. While this isn’t uncommon, it becomes problematic when the experience is super fragmented.
      2. Existing support documentation really needs to be improved. It is often confusing and doesn’t provide enough detail for admins to really feel the ‘hands on your back’ support one would expect from enterprise level software.

      I think having a central list of limitations would be great as well, but I think improving the consistency of the admin experience and the quality of the documentation would go a long way to making this more of a ‘nice to have’ than a ‘we need this to function’ type of request.

       

      Thanks for wording this need @bradley, I’m onboard and I have quoted you to initiate a larger, mid-term convo internally to address this.

      It's an opportunity for engagement
        sakumar
        sakumar
        Helper ⭐️
        June 3, 2022

        Hi All,

        Thank you so much for the valuable suggestion, here is the requested Gainsight System Limits article.

        FYI @karl@minh_phan@neelam_mukherjee@anirbandutta 

        A Suresh Kumar - Senior Technical Writer- Gainsight Technical Communication
          anirbandutta
          anirbandutta
          Expert ⭐️
          June 4, 2022

          Hi All,

          Thank you so much for the valuable suggestion, here is the requested Gainsight System Limits article.

          FYI @karl@minh_phan@neelam_mukherjee@anirbandutta 

          Awesome work here @sakumar , @neelam_mukherjee ; true e.g. of all-round Community collab in action!

          It's an opportunity for engagement
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