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Closed (Duplicate)

Dynamic JO: Display only User GSID (or User Groups) , GSID & External ID field datatypes in CTA Owner dropdown for create CTA step in Dynamic Programs

Related products:CS Journey Orchestrator
  • January 6, 2025
  • 5 replies
  • 79 views

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Hello All,

In Dynamic programs whenever we use create CTA step; currently under the CTA Owner dropdown selection, we are listing out all the Audience fields instead of showing only “User GSID” (or User Groups) , GSID & “External ID” field datatypes. 

Typically CTA Owner only accepts GSID format value; but listing out other field types causes ambiguity to the users. Henceforth requesting to exclude any non relevant fields in the CTA Owner dropdown to avoid confusion

 

++ ​@vmallya 

5 replies

alizee
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  • VIP ⭐️⭐️⭐️⭐️⭐️
  • January 9, 2025

Thanks for posting this ​@hemanth_kalidindi 🙂


vmallya
  • Gainsight Employee ⭐️
  • January 10, 2025
New IdeaDiscovery

alizee
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  • VIP ⭐️⭐️⭐️⭐️⭐️
  • July 8, 2025

@vmallya This shouldn’t be considered a new feature needing discovery. It’s clearly a bug. 


vmallya
  • Gainsight Employee ⭐️
  • July 11, 2025

Sorry ​@alizee . I must have confused this with something similar when we were evaluating pooled CSM implementations. Since this was created as an idea, I changed the status. Could you please create a support ticket to track the issue? Thanks. Marking this as closed.


vmallya
  • Gainsight Employee ⭐️
  • July 11, 2025
DiscoveryClosed (Duplicate)