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dayn.johnson
dayn.johnson
VIP ⭐️⭐️⭐️⭐️⭐️
September 27, 2024
Open

Dynamic JO needs the ability to auto-archive one-time programs

Related products:CS Journey Orchestrator
  • September 27, 2024
  • 14 replies
  • 224 views

We have a lot of programs that are only sent once, and the deletion process is unwieldy (stopping, then deleting individually) and requires a lengthy, manual cleanup process.

My ask:

Could we get some sort of “auto-archive x number of days/months” toggle added to dynamic JOs? It would make sense to put it here, but definitely would be something nice to have.

Related posts:

 

    14 replies

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    vmallya
    Gainsight Employee ⭐️
    vmallya
    Gainsight Employee ⭐️
    July 22, 2025

    ​@dayn.johnson and others - Thanks for sharing this. I wanted to acknowledge the feedback and let you know that we are considering introducing a completed status for one-time programs, as well as plans for archiving completed programs. Since this isn't in the near-term roadmap, I wouldn’t provide a specific timeline, but I will update the thread once development is confirmed.

    Vijay | PM | JO | Gainsight
      vmallya
      Gainsight Employee ⭐️
      vmallya
      Gainsight Employee ⭐️
      July 22, 2025
      New Idea→Open
      Vijay | PM | JO | Gainsight
      dayn.johnson
      dayn.johnsonAuthor
      VIP ⭐️⭐️⭐️⭐️⭐️
      July 22, 2025

      ​@dayn.johnson and others - Thanks for sharing this. I wanted to acknowledge the feedback and let you know that we are considering introducing a completed status for one-time programs, as well as plans for archiving completed programs. Since this isn't in the near-term roadmap, I wouldn’t provide a specific timeline, but I will update the thread once development is confirmed.

      Thank you ​@vmallya!

      Fantastic news – having a similar function to how shared reports are set to expire after a set period of time would be a huge QoL update for those of us sending 10s of one-time programs every month (or quarter) so we would no longer have to go back and manually stop each one after engagement metrics were gathered.

      Staff CS Content & Comms Manager, 2x Gainsight CS Ops Product Council Member
      ltsponhour
      ltsponhour
      Contributor ⭐️⭐️⭐️⭐️
      August 28, 2025

      This is a great idea, especially in light of information that there is a limit to the number of live programs we can have. 

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