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angela_domenichelli
angela_domenichelli
Contributor ⭐️⭐️⭐️⭐️⭐️
March 1, 2024
New Idea

Dynamic Program does not show end point in Snapshot view

Related products:CS Journey Orchestrator
  • March 1, 2024
  • 1 reply
  • 55 views

Participants appear to be at the step before any end in the snapshot view, making it very difficult to pin point which outcome from evaluate caused the Participant to Complete the journey, or to even know if they are still waiting for the maximum days in an evaluate step.  Please bring back moving the Participant all the way through to Complete in the Snapshot view for Dynamic Programs.  

This screenshot is hard to read and demonstrates another point about it being very hard to organize the paths, especially after a program is live.

 

    1 reply

    dayn.johnson
    dayn.johnson
    VIP ⭐️⭐️⭐️⭐️⭐️
    March 4, 2024

    YES!

    I rely heavily on the snapshot view in evaluating which participants received which email in programs during my review. It’s an integral part of my process (even before troubleshooting is necessary), and not having it in the dynamic JO is yet another reason I would stick with advanced JO.

    Having the endpoint as a number is much easier to read.

    See this example:

    Advanced JO Snapshot Mode (numbers to show participant activity)

     

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