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kelly
Helper ⭐️⭐️⭐️
September 4, 2025
New Idea

Dynamic Program Email Variant Filtering

Related products:CS Journey Orchestrator
  • September 4, 2025
  • 2 replies
  • 70 views

Adding to the pile of posts about the lack of parity between old JO and Dynamic JO programs, you should be able to have email templates with variants without filters in a program.

There are several scenarios where a template may be used across multiple programs that do not have a need for the same variants. Old JO required any tokens be mapped even if it wasn’t an actively filtered variant (which was also silly), but at least it didn’t require a filter. 

In Dynamic - you have to apply a filter for every variant even if the variant doesn’t have anything to match to in that program. 

    2 replies

    angela_domenichelli
    Contributor ⭐️⭐️⭐️⭐️⭐️
    September 12, 2025

    Agree!  A toggle to make each version active or inactive would be ideal, similar to how we can make Rule Actions Inactive.

    Angela Domenichelli (She/Her/Hers)
    dayn.johnson
    VIP ⭐️⭐️⭐️⭐️⭐️
    September 12, 2025

    A toggle to make each version active or inactive would be ideal.

     

    Oh, this would be amazing.

    We launched a JO a year or so ago where we were AB testing two different versions (friendly vs professional), and while we were able to force the emails to all use one version (in this case, the winning version was the second version, the default version was the loser), it would have been far more convenient to have been able to just un-check the losing version to route everything through the second version.

    Staff CS Content & Comms Manager, 2x Gainsight CS Ops Product Council Member