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heather_hansen
VIP ⭐️⭐️⭐️⭐️⭐️
November 17, 2023
Released

Dynamic Programs - Delete Schedule

Related products:CS Journey Orchestrator
  • November 17, 2023
  • 6 replies
  • 119 views

It appears the ability to remove a schedule from a program has also been removed in Dynamic Programs.  Can that be added back?

6 replies

mobrien14
Helper ⭐️
February 29, 2024

Going to upvote this because:

A.) It already existed in the old version.

B.) There doesn’t seem to be any reason for it to have been removed. Business needs change on a dime and we might need to make quick changes to a program that’s scheduled to go out later in a day.

The fact that we need to reach out to Support anytime we need to delete a schedule is just a poor user experience. 

dayn.johnson
VIP ⭐️⭐️⭐️⭐️⭐️
February 29, 2024

The fact that we need to reach out to Support anytime we need to delete a schedule is just a poor user experience. 

Literally this.

Launched a program (advanced JO) yesterday, needed to adjust the schedule after the send.

Click → done.

Staff CS Content & Comms Manager, 2x Gainsight CS Ops Product Council Member
sarahmiracle
VIP ⭐️⭐️⭐️⭐️⭐️
February 29, 2024

I thought this was going to be brought back in the most recent February release...disappointed it’s not there still 😔

Customer Success Systems Admin @ Amplitude, 3x Gainsight CS Ops Product Council Member
Stuart
Helper ⭐️⭐️
February 29, 2024

+1, seems like an own goal to regress on functionality that was previously available.  It’s a bad UX if you use a query as participant source, schedule the program, then need to update a query you can’t because the program is scheduled, with no way to remove the schedule.

vmallya
Gainsight Employee ⭐️
Gainsight Employee ⭐️
May 30, 2024
New Idea→Released
Vijay | PM | JO | Gainsight
Padolfi
Contributor ⭐️⭐️⭐️⭐️
August 8, 2024

@vmallya Hi! 

I was wondering if there is any update on this. I see that you marked it as “Released” 2 months ago but I’m checking right now and it’s not possible to delete the schedule. 

Padolfi