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angela_domenichelli
Contributor ⭐️⭐️⭐️⭐️⭐️
February 29, 2024
Released

Dynamic Programs: Support Calculated RTF

Related products:CS Journey Orchestrator
  • February 29, 2024
  • 2 replies
  • 49 views

In the existing Journey Orchestrator Advanced programs, we can have calculated fields that are a rich text field type.  We use this most often for our email signatures, to ensure the emails are going from the currently responsible person instead of the person who was responsible at the time the participant list was created.  According to ticket 302972 this is no longer supported in the Dynamic Journey Orchestror Programs.  Please continue to support this crucial functionality.

2 replies

angela_domenichelli
Contributor ⭐️⭐️⭐️⭐️⭐️
March 4, 2024

Gainsight has now accepted this as a bug and it should be resolved in ticket 302972.

Angela Domenichelli (She/Her/Hers)
vmallya
Gainsight Employee ⭐️
Gainsight Employee ⭐️
September 9, 2025
Fixed as part of the support ticket in Apr’24
New Idea→Released
Vijay | PM | JO | Gainsight