Dynamically Select Google Search Knowledge Base URL for each Bot

I like this request!  It would be ideal if the search URLs could be configured at the KC Bot level.  Being able to enable (turn on) the Google Search option in PX Integrations, then configure it precisely per KC Bot would provide better flexibility and options for sure.

+1 to this request!

Me too. We have multiple products using gainsight, each with a different help centre url so this is essential funcitonality for us.

@kate_green this is planned in the coming March Release. In Google Search integration let’s say you have added 10 domains for your knowledge base search. Then at every Bot you would be able to configure which Google search domain(s) do you want the bot to search knowledge base articles from.

Thanks

@aharkut Thats fantastic news. Thank you. Is there a limit to the number of URLs that we can add? We have 80 different products!

@aharkut does this mean Gainsight is also increasing the number of Google Search URLs that you can add? We reached a limit at 10, but would need access to more than 10 for our company and products. 

With 80 products, I can imagine that the current implementation will be a little challenging. I wish that instead of configuring all the URLs in the integration configuration, we could override the default search at the KC bot level. 

Hi @carol.hutchinson , as of now we are not looking at increasing the limit. But what limit would be a good limit for your use-case?

I work for the same business as Carol. We have nearly 100 different products. At the moment we have nearly 20 help centres, but ultimately could reach over 50.

@kate_green @Tracymack @carol.hutchinson - Ability to configure what Google Search domains would you want a KCBot to render search results from is now released. Please find the March Release notes - last section in the article explains the same.

-Abhilash