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kate_green
kate_green
Helper ⭐️⭐️
October 19, 2020
New Idea

Dynamically Select Google Search Knowledge Base URL for each Bot

  • October 19, 2020
  • 27 replies
  • 356 views

I have a customer using Google Search knowledge base integration but they would like to be able to assign a specific URL to each bot, based on language.  The use case here is that there are separate documentation sites for each language of documentation, which have unique URLs:

 

https://help.company.com/espanol/

vs

https://help.company.com/support.html

    27 replies

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    aharkut
    Gainsight Employee ⭐️
    aharkut
    Gainsight Employee ⭐️
    May 31, 2022

    Hi @mmarques, the fix has been deployed to all the Production environments, this video is from one production environment. If you are unable to see the scroll let me know.

     

    Thanks,

    Abhilash

    mmarques
    mmarques
    Helper ⭐️⭐️
    May 31, 2022

    Hi @mmarques, the fix has been deployed to all the Production environments, this video is from one production environment. If you are unable to see the scroll let me know.

     

    Thanks,

    Abhilash

    @aharkut - No, I am still unable to see the scroll. Should I open a ticket? 

    link_black
    link_black
    Gainsight Employee ⭐️⭐️
    June 1, 2022

    @mmarques, definitely open a ticket.  The last dropdown option is being cut off even when the scroll bar is available. :(

     

    -- Link
    aharkut
    Gainsight Employee ⭐️
    aharkut
    Gainsight Employee ⭐️
    June 29, 2022

    Hi @mmarques and @link_black , this should have been fixed by now. Apologies, I could not update before.

      mmarques
      mmarques
      Helper ⭐️⭐️
      June 29, 2022

      Hi @mmarques and @link_black , this should have been fixed by now. Apologies, I could not update before.

      Thanks @aharkut ! It’s working in my environment. :-)

        mmarques
        mmarques
        Helper ⭐️⭐️
        October 26, 2022

        As this idea is marked as implemented, I created a separate idea to allow people to add a custom Google Search domain directly in the KC bot. See 

         

        mmarques
        mmarques
        Helper ⭐️⭐️
        March 13, 2023

        @Tracymack - Did you see the recent update that administrators can now add up to 100 Google search domains? I think you mentioned having 80 products.

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