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dayn.johnson
VIP ⭐️⭐️⭐️⭐️⭐️
June 18, 2025
New Idea

Editing Active Dynamic JO | Action Execution Schedule

Related products:CS Journey Orchestrator
  • June 18, 2025
  • 1 reply
  • 110 views

If this isn’t on the roadmap, it seems like something good to add. In the newly rolled out “Edit Active Dynamic JO Source Filters” release, in the the advanced settings, we are currently able to edit:

  • Audience Re-Entry Criteria
  • Advanced Criteria (same email, valid company ID)
  • Audience Exclusion

We are NOT able to edit the Action Execution Schedule. Is this something that might be added in a later release? There are a lot of other priorities I’d much rather see efforts focused on (ex: previewing calculated field data for active/review participants), but this seems like something that would be nice to be able to update once a program has launched.

I realize that this would impact participants already in a journey (vs participants who had not yet entered), but it would prevent needing to stop a program and start a new one.

 

 

1 reply

Contributor ⭐️⭐️
November 4, 2025

Fully support the request to allow editing the Action Execution Schedule in active Gainsight CS journeys. This is a must-have feature. Especially since Gainsight doesn’t offer the same testing tools as a typical email platform, being able to adjust timing is essential for staying flexible and making sure messages go out at the right time.