We have a need to be able to add additional BCC recipients via an email sent from a CTA task. We encourage our users to send via Gainsight so that additional tracking info is available, so, we’d like the ability to add additional users as BCCs.
Our use case - we are sending out some provisioning emails via CTA, and there are cases where we’d like to be able to BCC other internal stakeholders, but NOT display their email addresses to the customer.
I’ve provided two workarounds (providing below in case others are interested), but both require additional work from the sender, so would ideally like the process to be a bit more streamlined.
- Keep the Reply To - BCC Email Sender checked, and then, forward from the user’s inbox to the additional recipients.
- Once email is on Timeline, go to Timeline and @mention appropriate additional users.
