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katerina_nemcova
Helper ⭐️
May 27, 2020
Released

Email Assist - emailing multiple accounts

Related products:CS Email & Notifications, CS Group Send
  • May 27, 2020
  • 42 replies
  • 1359 views

Hello

 

Is there a way for our CSMs to use Email Assist to reach out to contacts across multiple accounts, without the need to create multiple CTAs - one per each account? For example - Linda looks after 25 low touch accounts and needs to follow up with the contacts from these accounts - the template is already created in Email Assist but currently she can email only one account at a time, rather than all her contacts. 

Any ideas other than using JO which we don’t want all CSMs to use? Our team just use their Outlook emails, and don’t even use the BCC to TL link as it requires a specific account to log the coms to, rather than logging it to multiple accounts. 

Thanks

Katerina 

    42 replies

    Contributor ⭐️
    August 20, 2024

    Hello Guys, I see the last messages in this chat is from a year ago so maybe some update has been released or is close on the schedule. Is there any update on the possibility to log one activity to multiple timelines via Gainsight Assist? Thank you in advance for any information. 

    ssamarth
    Gainsight Employee ⭐️
    Gainsight Employee ⭐️
    October 15, 2025
    New Idea→Released