As a Gainsight Admin, I need visbility into the email blacklist so I can ensure all client communications are received.
Today, we only know when client’s are on the Blacklist because the CSM reaches out when using Email Assist and they see an email will bounce message. The admin uses the Email Validator tool, but cannot see when or which emails triggered the email address to be added to the blacklist (it could be even for another company that uses Send Grid and from anytime in the past).
We would like to view reports of which email addresses from our contacts are currently on the blacklist. We would also like to clean-up this list and proactively remove email addresses from the blacklist when creating a CTA that include a high number of CSMs using email assist.
