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Helper ⭐️
February 10, 2023
New Idea

Email Notifications for Survey Responses In NXT

Related products:CS Surveys & NPS Management
  • February 10, 2023
  • 0 replies
  • 88 views

It would be great if the Email Notifications feature is directly given in the Survey 2.0 in Gainsight NXT. like how it was implemented in SFDC version of Gainsight. We want to be able to send survey notification emails to leadership and currently there is no way other than creating a Journey Orchestrator.
Adding a filter criteria to it would also help to limit the notification to DSAT’s
 

Refer below, this was I was exactly taking about. 

 

I feel this is a must have feature.