Email Reminders in Gainsight
I have a customer that would like the ability to set up reminders to be triggered in Gainsight (CTAs perhaps) from emails that are sent from their email provider.
Use Case:
Many CSMs track their To Do items in Gainsight tasks, and utilize Cockpit as a place to monitor the activities they need to execute that day. In our role, we also must stay on top of email communications, which includes following up on emails that go unanswered.
It would be great if there was an option within the upcoming email integration feature that would allow users to mark in the email if they would like a reminder to be sent to Gainsight after XXX days (user could perhaps choose?). Thinking of this sort of like the Reminders you can set for yourself in Yesware on certain emails. This would allow users to continue to have one source of truth for their To Do items in Cockpit without having to manually create a task for following up.