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alex_legay
Helper ⭐️⭐️⭐️
February 26, 2019
Open

Email to timeline user with multiple email addresses/acceptable domains

Related products:CS Data Management & Integrations
  • February 26, 2019
  • 9 replies
  • 222 views
Had this come over a few times in support. Basically the idea is to have a single user with multiple acceptable domains. Sometimes the logged in user has an email that isn't actually the address they send through all the time. This request is to be able to associate multiple email addresses to one user in order to have multiple acceptable domains. While they can add the user with another address it is not a good experience to have to manage both bcc addresses.

In another case I have seen, a customer email address was actually forwarding through another email address due to a company domain name change. Thus when they view their ETT inbound email address it is showing the incorrect bcc address.

I'll also add that the workaround of adding a separate user is not really feasible as they won't have access to the drafts if they are logging in through another user.

    9 replies

    einat_pick
    Contributor ⭐️⭐️⭐️⭐️⭐️
    February 27, 2019
    Might be good to allow a second Email address field.

    We have on the contact 2 email fields:

    - Email - the main one

    - Secondary Email - for other emails.

    It would be nice to have Email2Timeline feature work on the 2nd'ry email field too.

    sai_ram
    Expert ⭐️⭐️
    February 27, 2019
    Hi Alex,

     

    Thanks for bringing this up! this is a valid use-case.

    We add this to our road-map, will update you once we consider this for release. 

     

    Keep posting!

    sai_ram
    Expert ⭐️⭐️
    February 27, 2019
    @einat_pick Sorry for the inconvenience. Currently we don't have this in our road map.

    The only workaorund we have is to create one more contact with the Secondary email address.

    Thanks for bringing this up!

    Contributor ⭐️⭐️⭐️
    March 20, 2019
    Our team is unable to implement Email to Timeline until the feature is updated to accept multiple email addresses. Our Corporate IT structure is complex, and security restrictions are interfering with Salesforce/ Gainsight workflows and cannot recognize the email address our emails are sent from Email to Timeline. Salesforce feature for My Email to Timeline allows to specify multiple acceptable email addresses. So, this highlights that the need comes up across businesses/ organizations- as it works in Salesforce. We would appreciate attention/ priority given to this issue, as we are not able to use this feature as currently designed.

    alex_legay
    Helper ⭐️⭐️⭐️
    April 5, 2019
    Hey @sai_ram_pulluri .

    Just wanted to check in here as it has been a few months. Is there anything that can be shared in regards to this request?

    Thanks!

    alex_legay
    Helper ⭐️⭐️⭐️
    May 5, 2020

    Wanted to bump this up. This came up again in support today. Any updates?

    Jef Vanlaer
    Helper ⭐️⭐️⭐️
    January 12, 2023

    Would be great to have this as this poses a challenge often with acquired companies: they are typically still using their former email address (not to confuse customers), but their accounts needs to be set up based on the mother company email address (for security reasons).

    Helper ⭐️⭐️
    June 11, 2023

    Our org needs this option as well. We are using Salesforce Federated IDs in Gong and Salesforce usernames in Gainsight. I’ve recently integrated Gong with Gainsight and am finding that users cannot edit their Gong entries because the email ID’s are different.

    nmills2121
    Contributor ⭐️⭐️
    March 12, 2025

    Is there any update on where this is in the roadmap? Our org has quite a few users that use different email addresses for their calendar meetings versus what they actually use in our software, and we need things to be able to log for either email.