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gunjanm
gunjanm
Expert ⭐️
August 11, 2021
New Idea

Email Update with Event Trigger Limit Reached

Related products:CS Rules Engine
  • August 11, 2021
  • 4 replies
  • 104 views

Similar to how Salesforce.com sends admins a notification when API call limits are reached, I would love to be notified when we are close to our limit related to the following: 

For a Customer, 100 event-triggered rule executions are allowed in a day (24-hour period). The 24-hour period is between 12 am in a day to the next 12 am UTC.

https://support.gainsight.com/SFDC_Edition/Rules_Engine/Admin_Guides/Scheduling_Rules 

 

I did not know that I was constantly surpassing this limit until recently, and have just now found out, and am working on tightening up some rules and event calls. Had I been notified by the system, I could have avoided several internal CS Ops bug tickets and kept a smoother, more streamlined operation. 

    4 replies

    bradley
    bradley
    Expert ⭐️
    August 11, 2021

    Is there even a way to view what you're at somewhere? I’m not aware that there is, so some way to monitor this in real time would be very useful - I would even say the ability to set your thresholds for alerts would be great as well.

     

      pgeorge
      Gainsight Employee ⭐️
      pgeorge
      Gainsight Employee ⭐️
      August 17, 2021

      @gunjanm This is in our roadmap. We will be bring in more alerts for limits and failures. Will keep you posted on the timelines.

      @bradley We currently do not have the option to view the usage right now. I understand the need, have added it to our roadmap. Will be prioritizing as a part of the API Enhancements.

       

      Thank you

      Preethi

        Gainsight Employee ⭐️
        kppatel
        Gainsight Employee ⭐️
        June 3, 2022

        @pgeorge Is there any update on this feature development?

        Aporzio1
        Contributor ⭐️⭐️
        January 28, 2025

        When we hit our API limit it breaks features we have in our product, It is critical to at least be able to see what our usage it. If we hit it, we usually don't realize until a customer lets us know. 

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