New Idea
Enable integration of a conversational chatbot into the In-App Hub (formerly KC Bot)
We would like to integrate a chatbot into the KC bot. This way, if customers do not see an engagement that meets their needs, they can ask a question and get back a response.
We are not asking for Gainsight to develop a chatbot, but to provide a way to integrate our own chatbot or a third-party chatbot into the KC bot.