Enable others to edit a Timeline note to make it collaborative

Has this been considered yet for Gainsight NXT? Our CSMs ran into this today and I didn’t notice any user settings that allow us to make this possible.

@dan_ahrens 

HI @dan_kenner - threaded comments is released functionality and is available on all Gainsight editions currently. 

Yes I’m familiar with threaded comments. While the functionality is a good workaround, I still wondered about the actual editing of the event. Since the comment functionality exists, is there no intent to allow other users to edit them?

It’s under consideration by the team. Few business collaboration tools with social commenting features allow all users to edit content regardless of who created it. Usually the need for collaboration is achieved through comment threads and allowing admins the access to edit the original post, if needed. 

For example, on this community platform, a regular user can comment on Jackie’s original post, but they can’t edit Jackie’s original post. Only Jackie or an admin can edit her post. This is a pretty standard approach. 

This is a feature that would be ideal for our CSMs to have as they also work collaboratively and it would be ideal for multiple people to be able to contribute to a timeline entry. 

The use case I encountered today though was that I was unable to edit Timeline entries (I needed to back date the activity type for 8 entries since the beginning of the quarter) and was unable to do so even though I’m a GS SuperAdmin with our company. 

To the point mentioned above, I understand if it’s not a function that is available for everyone but included in the Timeline permissions, it’d be great to have an edit function available to Admins. 

@eku_malcolm As of now, this is not in our short term roadmap. We will let you know once we add it to our short term roadmap.

It would be good for the Admin or SuperUsers to be able to edit timeline entries though. Sometimes we need to make some configuration changes or have a new process and need to make field updates to previous timeline entries

@dan_ahrens @Cornelia 

Hi GS team,

I am a bit confused here: is this implemented?

The ask is to have a permission set that allows collaboration in editing timeline entries. Today we have specialized teams that focus on workshops and advanced CSM objectives - rather than pinging each other back in forth via Teams and email - would much rather edit the timeline note directly.  This could be a forward thinking add for the future of Many:Many CS models now in existence. 

Not only would this increase the accuracy of the notes taken, it would reduce the time required to record these critical and value added activities.
 

Happy to discuss directly if needed.