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alizee
VIP ⭐️⭐️⭐️⭐️⭐️
August 31, 2023
New Idea

Enable tokens in survey sections (and not just questions)

Related products:CS Surveys & NPS Management
  • August 31, 2023
  • 4 replies
  • 55 views

Hi All,

It seems that we CANNOT use tokens in the “section” component of surveys. Can we please make them available from the section too?

Considering a survey that is Semi-Anonymous or Non-Anonymous automatically has a link to the company or company person object, I don’t see why we could not add tokens to section.

Use case:

Personalizing the survey as a whole and not just the question - for example; greeting them as if they were on their own little portal. It is awkward to say “Hi @first name” in the question. This would be better in a section.

I believe that would be easy enough to implement, so can we please have this?

Thanks!

4 replies

heather_hansen
VIP ⭐️⭐️⭐️⭐️⭐️
August 31, 2023

Love this!! Great idea!!

mobrien14
Helper ⭐️
February 15, 2024

+1. Having this would be a great value add, especially for our contact verification process. 

dayn.johnson
VIP ⭐️⭐️⭐️⭐️⭐️
February 15, 2024

This makes so much sense.

Take my vote!

Staff CS Content & Comms Manager, 2x Gainsight CS Ops Product Council Member
romihache
VIP ⭐️⭐️⭐️⭐️⭐️
February 16, 2024

Great idea! Looks like a quick win!

Continuous improvement is better than delayed perfection