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Contributor ⭐️⭐️
September 22, 2026
New Idea

Enable topic title variable in email notifications subject for new topics

Related products:CC Notifications & Subscriptions
  • September 22, 2026
  • 1 reply
  • 8 views

Hi,
Users that are subscribed to a category do not get the topic title in their email subject whenever a new topic is created. 
As seen in the reply by ​@Julian, perhaps this was due to avoiding titles being too long.

Our most active users (without access to Control) would like the {topic_title} variable enabled for new topics, as it would make it easier for them to engage with topics of their interests. 

1 reply

Julian
Gainsight Employee ⭐️⭐️⭐️
September 22, 2026

Thanks for mentioning me, you have my vote! :) 

I follow my nose, it always knows