The Problem: Currently, Gainsight Admins have access to "Write with AI" in the backend to craft clearer messaging. However, this tool is not available to community members on the front end. Our products are complex, and we frequently see community posts with vague titles, poorly structured questions, or missing technical context. This leads to a longer "time-to-resolution" and puts a higher burden on employees and power users to clarify the intent before they can actually provide a solution.
The Proposed Idea: Extend the "Write with AI" functionality to the front-end community composer. This would allow members to:
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Optimize Titles: Turn "Help with rules" into "Troubleshooting Custom Object Mapping in Rules Engine."
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Structure Questions: Prompt users to include specific details like product area, error messages, or current configuration.
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Improve Clarity: Use AI to refine drafts for better readability before posting.
The Value:
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For Members: Increases the likelihood of receiving fast, accurate assistance by providing a clear starting point.
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For the Community: Reduces "clutter" and makes the community a higher-quality knowledge base for future searches.
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For Gainsight/Admins: Lowers the manual effort required to "triage" vague questions.