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Engagement Audience Expected Size

Related products:PX Engagements
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Ashton
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  • Ashton
    Ashton

Ashton
  • Contributor ⭐️⭐️⭐️⭐️
  • 30 replies

When creating an Engagement today there is no way to know the size of the population from within the engagement creation screen. The business need for this is to better understand how many users are going to be seeing an engagement. Sometimes a communication is meant for just admins or just for specific Accounts. Having a validation of the size of the audience helps ensure that we have created the audience logic correctly. 

The ask would be to have a widget/panel on the engagement audience configuration page, that shows the running expected audience. It may need some filter options within it, such as how many days back to check for active users.

The workaround that we are using now is to open the Audience Explorer and recreate the logic from the engagement. Then it will show us the size of the population using the count of users at the top of the page.

2 replies

Ashton
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  • Author
  • Contributor ⭐️⭐️⭐️⭐️
  • 30 replies
  • May 9, 2023

This enhancement has been implemented in the product. 

There is now a preview page while creating the audience for an engagement. Allowing you to see the last 7 days active users that match your audience logic. 

 

 


broghanzwack
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  • Gainsight Employee ⭐️⭐️
  • 130 replies
  • July 25, 2023
No StatusImplemented

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