Skip to main content
Contributor ⭐️
January 15, 2025
Discovery

Engagement Display Logic Based on UI Elements

Related products:PX Engagements
  • January 15, 2025
  • 1 reply
  • 32 views

Trigger an engagement or set rules to activate it based on the presence or absence of a specific UI element. This approach is particularly useful for handling scenarios where users with varying permissions may lack access to certain features or pages.

For example, if a user initiates a guide or engagement and is redirected to a page where they lack sufficient privileges, the guide might break due to missing elements. Instead of allowing this to happen, you can configure a step to detect whether the required UI element or URL is unavailable. If it is, we can add a step within the engagement to display a message informing the user that they do not have the necessary permissions to proceed. This prevents confusion and clarifies why the engagement cannot continue, ensuring a better user experience.

1 reply

aharkut
Gainsight Employee ⭐️
Gainsight Employee ⭐️
January 29, 2025
Updated idea statusNew Idea→Discovery