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catchprakash
Contributor ⭐️⭐️
August 14, 2021
Released

Engagement enhancement - Badge launch option for all engagement types

Related products:PX Engagements
  • August 14, 2021
  • 3 replies
  • 125 views
  1. Using a badge to launch an engagement is a better option to avoid an intrusive experience for a user. It is currently supported only for the “Guide” type. Enable it for others - Dialog, Slider, and Survey.
  2. Configuring the tooltip for a badge needs some enhancements - provide the same option as the tooltip for a KC bot.

    3 replies

    sai_ram
    sai_ram
    Expert ⭐️⭐️
    August 27, 2021

    @catchprakash Thank you for sharing this here, we are looking into it.

    JayS
    JayS
    Helper ⭐️
    March 24, 2022

    Great idea! I wanted to create a slider engagement yesterday that launched with a badge. Was disappointed that Guide was the only option.

    Jay Sherwood
      aharkut
      Gainsight Employee ⭐️
      aharkut
      Gainsight Employee ⭐️
      April 26, 2023

      This is available. Please note that badge for Sliders and Surveys is behind a feature flag and can be requested via a support ticket. Please note for Sliders and Surveys, today we do not have an In-App engagement and the selector/ position details for the badge need to be provided manually or can be identified using dummy badge Guide created using new editor.

       @dileepnalla if any support ticket comes on a request for Sliders/ Surveys process them as feature flag requests.

       

      Thanks,

      Abhilash

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