Skip to main content
Gainsight Employee ⭐️
May 29, 2024
New Idea

Enhance the error logs to provide more meaningful and detailed information

Related products:CS Data Management & Integrations
  • May 29, 2024
  • 2 replies
  • 71 views

Hello Team,

Our customers have requested that we enhance the error logs to make them more meaningful, easier to understand, and better at identifying the specific errors.

For example, we currently receive exceptions like this: {"columnName": "Company_ID", "errors":[{"code":"lookup_failed","message":"Error"}]}. This error appears when there is null or unmatched data from the source trying to match with the lookup table data.

Customers have raised a concern that the error message and the actual error event do not clearly correspond.

Please consider this enhancement and provide a quick solution to improve the customer experience.

2 replies

romihache
VIP ⭐️⭐️⭐️⭐️⭐️
May 29, 2024

Hi @AvinashNethi,
This was submitted as a question but looks like it should be an idea ( good one by the way!)

Continuous improvement is better than delayed perfection
revathimenon
Gainsight Community Lead
May 29, 2024

I’ve changed it to an idea @AvinashNethi !

Thanks for catching it @romihache ⭐

Where focus goes, energy flows.