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Gainsight Employee ⭐️
June 17, 2025
New Idea

Enhancement Request: Preserve Original Header Formatting in S3 CSV Exports

Related products:CS Rules Engine
  • June 17, 2025
  • 0 replies
  • 27 views

I have this request from a customer: 

My customer observed that when exporting CSV files to Amazon S3 via Gainsight Rules Engine or Data Designer, the column headers undergo automatic formatting changes — specifically, spaces are replaced with underscores (_), and slashes (/) are also altered. This results in the exported file not matching the original header formatting present within Gainsight.

They would like to request an enhancement that allows the original header names (including spaces and special characters like slashes) to be preserved during export to S3, or at least to have an option to retain original formatting. This would help maintain consistency between the data seen in Gainsight and the data stored in external systems for downstream use.

If others in the community are experiencing the same issue or would benefit from this enhancement, please feel free to comment or upvote!