Following the completion of our gamification revamp, we require enhanced reporting capabilities to track user progression between ranks over defined time periods. Specifically, the ability to quantify how many users move from one rank to another within selected time frames would provide meaningful insights into engagement levels, performance trends, and the overall effectiveness of the new gamification structure.
I’ve reached out to support, but once again encountered limitations around reporting within the Gainsight platform. It’s increasingly challenging that such fundamental reporting capabilities are not readily available. Our leadership team is requesting these metrics, and at the moment, we’re unable to provide clear answers, which is becoming a significant concern.
