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andreammelde
Helper ⭐️⭐️
February 14, 2023
New Idea

Enhancement to "Advanced Participant Sync Capabilities in Program": Make fully configurable by admin, otherwise it is just noise

Related products:CS Journey Orchestrator
  • February 14, 2023
  • 1 reply
  • 55 views

This feature was automatically published in the Jan release without much heads up to Admins and is causing confusion.

 

This is not a configurable alert, though if it were it could be very powerful for admins to maintain their programs. I reached out to support and the recipient and how it is triggered is not configurable

 

Configurable needs:

  • Who alerts go to - should not go to the creator as creator may no longer be with the company. Admins should be able to default an email (ideally like you can with rules engine)
  • What triggers the rule. This is often triggering bc a participant meets the unique criteria, which is an intended failure. Items like a null value for a token field however are valuable
  • No indication of % drops. This would be great to have included as it could be an indication there is an error within the email mapping (embedded reports, permissions) or that there are a large amount of bounces

Other threads on this:

 

1 reply

alizee
VIP ⭐️⭐️⭐️⭐️⭐️
February 16, 2023

100% on all of this. 

The most expensive part of building is the mistakes. That's true in construction. Not so much in CSOps. So ask questions, make mistakes and learn. All views expressed here are my own.