Released
Enhancement to gathering "Feedback" from the Knowledge bot
The current “Feedback” tab of the KC bot doesn’t provide options for customization to let our users know what the feedback is for, ACK - what happens once feedback is submitted.
Consider addressing the following requests -
- Provide an option to customize the text in the box before entering the feedback
- Customized ACK message after submitting the feedback
A good reference for these requests would be the flexible text options in the “survey” type engagement setup.