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timcavey
timcavey
Helper ⭐️⭐️
July 24, 2020
Parked

Ensure 'Search' looks at replies as well as title and content in Content Overview (Beta)

Related products:CC Search
  • July 24, 2020
  • 4 replies
  • 52 views

I’ve just found out that the Content Overview (Beta) search algorithm doesn’t consider replies in its results, just titles and content. 

 

Feature suggestion is that it reviews all mentions of the keywords searched for. 

 

In the meantime, what is the best way to identify topics (best answers, comments included) with any keyword, for example if it all needs updating? We have our email address featured in lots and lots of best answers, and I’m looking for the most efficient way to find and update this topics. 

:nerd: ​​​​​​​

    4 replies

    mstruening
    mstruening
    Helper ⭐️
    April 6, 2021

    That’s great (and I assumed it already did).  There are definitely tons of threads where the OP gives scant details, but later on fills out their issue.  Ignoring subsequent replies is harmful to search results.

      Mark Jongeling
      Mark Jongeling
      Helper ⭐️
      January 2, 2024

      This would come in very handy for us too. We would like to find occurences of a particular word so we can replace or remove it, but we are not unable to find all replies naming that word.

      Graeme Rycyk
      Gainsight Employee ⭐️
      Graeme Rycyk
      Gainsight Director of Product
      March 2, 2026

      Thanks for sharing this idea, ​@timcavey.

      While we see the value here, this isn’t something we’re actively prioritising right now due to other roadmap commitments.

      We appreciate the submission and will revisit it as priorities evolve.

      Kind regards,

      Graeme

      Director of Product | AI & Search
      CC Admin
      Helper ⭐️
      March 2, 2026
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