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Gainsight Employee ⭐️
January 17, 2024
New Idea

Enter button and search function

Related products:CS Other Features
  • January 17, 2024
  • 0 replies
  • 21 views

Posting this on behalf of Customer who requested to consider a couple of changes on user friendliness.

Until lately it was possible to confirm changes with the Enter button on the keyboard. Now it is not possible anymore. Can you please go back to allowing this option, as it saves pointless wasted time during the day.

Secondly, I wanted to give a feedback on the search function: it only searches for the deal name, but sometimes the dealname is unknown to the user and we need to search for client names, email addresses or other information like a phone number. All of this not possible in GS, which to me sounds like a basic need. All your competitors allow all of those search functions, like Hubspot and Salesforce.

Please consider developing this in the future and please, please, please bring back user friendly functions like a functioning enter button. As I am using GS for 8 hours a day, this is really inconvenient.