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ajprince
Contributor ⭐️⭐️⭐️⭐️
March 19, 2025
New Idea

Enterprise Readiness - Ability to Manage Staircase data at Scale

Related products:Staircase AI
  • March 19, 2025
  • 0 replies
  • 23 views

As an admin of Staircase and Gainsight instances with large volumes of customers and data, we are limited in managing Staircase at scale.

It would save us a lot of time, and improve the data accuracy to be able to have the Staircase integration connected into rules engine.

Here are the use cases I’ve ran into so far:

  • Managing the mapped Staircase domains via rules engine actions. Today this has to be done within each account page from within Staircase, which is very click-heavy and labor intensive to manage across all of our accounts. 
  • Creating or updating Staircase notifications

Thanks!