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amasica1217
Contributor ⭐️⭐️⭐️⭐️
June 12, 2025
New Idea

Error in Connectors - Cases->Custom Object

Related products:CS Data Management & Integrations
  • June 12, 2025
  • 1 reply
  • 28 views

I am trying to map from the Salesforce Cases object to an object I created “Product Feedback”

I have account & case ID both mapped and used as identifiers, but every time I try and save I get the error:

Please map the mandatory field(s) "SFDC Case ID,Account" and also set them as identifier(s).

Is there something else I am missing about mapping to customer objects? Does this need to go through Rules instead?

Thanks!

1 reply

amasica1217
Contributor ⭐️⭐️⭐️⭐️
June 12, 2025

 Got an answer in the Admin Slack that solved it:


you may be using the fields from one level of lookup but have them defined as required upsert keys in Data Management from another level, I'd start by checking that