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atwhite
Helper ⭐️⭐️⭐️
May 1, 2025
Open

Event attendees as Email audience option

Related products:CC Events
  • May 1, 2025
  • 2 replies
  • 26 views

Most of our Community events are virtual, so our Events listings are set up as External Events. However, our in-person meetups use the Community Event option. It would be really helpful to be able to easily message registrants with Know Before You Go or follow-up information. At the very least, being able to create a user segment based on registration for a particular event. 

Based on this thread, there’s a significant workaround or lift required to do that currently; it would not be sustainable for us to use a custom role or badge for every in-person event. Currently, we’re exporting the attendee list and email them from a separate platform, but that creates an inconsistent experience and isn’t as efficient. 

Thanks for considering!

    2 replies

    Jef Vanlaer
    Helper ⭐️⭐️⭐️
    May 27, 2025

    We’re about to host our first Community meet-up and were looking for the same functionality:

    • Sending an email after someone registers for the event
    • Sending an email to all participants before or after the event

    Does anyone know if the Gainsight CC-CS integration includes data for event registrations? Using CS Journey Orchestrator could be another workaround in that case.

    Product Manager
    March 16, 2026
    New Idea→Open