Excluding Zendesk category ID from federated search

Related products:CC IntegrationsCC Search

Forum|Forum|4 years ago
November 12, 2021
6 replies
50 views

Currently we only have two options for Zendesk federated search:

Include all categories
Include a list of categories using the “Filter by category”

However, it would be helpful if we had the option to exclude categories. In our case we want to include all of our categories except one.

A

Anonymous

Great suggestion @Christa Brown

SmartlyGreg

Helper ⭐️⭐️⭐️

@Christa Brown Could you perhaps use the language filter as a workaround?

Christa BrownAuthor

Contributor ⭐️⭐️⭐️

@SmartlyGreg We ended up using a workaround with the “Filter by category” option by listing out all of our category IDs except for the one we wanted to hide. This workaround worked for us because we only have 10 parent category IDs, however, this could be problematic if we had more categories or if we add new categories that we want included in our search (we’ll need to remember to update).

Christa